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COVID-19

Fall 2020 Services 

Welcome to University Health Services! During the fall 2020 semester, University Health Services (UHS) will be offering in-person and telehealth services to students, faculty, and staff. 

Please note that operations are subject to change with University policies. Starting Monday, August 31, 2020, the UHS clinic will be open and offering most of our services. 

Due to the ongoing COVID-19 pandemic, all patients will be required to make an appointment in order to receive clinical services from healthcare providers at UHS.

Healthcare providers will first meet with patients through a telehealth visit using the secure video conferencing platform WebEx or by phone if video conferencing is not available. If the healthcare provider deems it necessary to further evaluate the patient in person, the provider will discuss that need during the telehealth visit and schedule an in-person appointment. 

Visits with our nurse or medical assistant for vaccines, blood work, and allergy shots will be scheduled without a telehealth component. 

Walk-in appointments, massage therapy, and acupuncture services are temporarily suspended for the fall 2020 semester. 

Do you need to make an appointment? 

To make an appointment with a healthcare provider, registered nurse, or medical assistant, please contact UHS at 410-455-2542. A member of the front desk team will assist patients in making appointments with a provider during our operating hours, Monday – Friday, 8:30 a.m. – 5 p.m.

All patients will be screened for COVID-19 symptoms and exposure before they will be granted access to the clinic for a scheduled appointment.

If you already made an appointment but then later have contact with someone who has had symptoms that could be COVID-related, have tested positive for COVID-19, or are currently experiencing any symptoms that could be related to COVID-19 including fever (temperature greater than 100.4 degrees), cough, shortness of breath, chills, fatigue, muscle/body aches, headache, new loss of sense of taste/smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea please call 410-455-2542 prior to your scheduled appointment.  

Do you need to pick up or drop off prescription medications? 

Patients who need to pick up or drop off prescription medications, such as allergy serums or medication refills, are asked to call UHS at 410-455-2542. When calling, please indicate the date and time that you will be dropping off or picking up medications. The front door to the UHS clinic will be locked at all times. As a result, all persons must make an appointment or call ahead prior to visiting UHS. A doorbell has been installed outside of UHS, please ring if assistance is needed.  Aside from our clinicians, UHS staff will be working remotely, so you may need to wait for assistance. 

Do you need to drop off forms or other paperwork?

UHS has installed a locked drop box next to the clinic front door. Patients are welcome to drop off paperwork and/or forms that need to be submitted to UHS by using the dropbox. UHS staff will retrieve items from the dropbox by the next business day. All items received over the weekend will be collected from the dropbox by UHS staff the following Monday. 

Are you in need of emergency or after-hours care? 

If you are in need of care outside UHS’s normal operating hours (Monday – Friday, 8:30 a.m. – 5 p.m.), please contact our after-hours care line at 410-455-3230. If you are experiencing an emergency while on campus that requires an immediate response, please contact UMBC police at 410-455-5555. If you are off-campus and have an emergency, please call 911.

Do you need to speak with billing or insurance staff?

During the fall 2020 semester, the UHS billing and insurance staff will be meeting with and assisting patients remotely. To speak with billing and insurance staff members, please call 410-455-8091

Do you have a question about well-being resources or events?

The staff in the Office of Health Promotion will be serving students remotely during the fall 2020 semester.  If you have questions about well-being resources and events, including scheduling a peer health educator workshop, please email uhs@umbc.edu, and a member of the health promotion team will follow up with you directly by email or phone. 

Do you need more information about COVID-19 prevention and response measures or resources? 

If you are in need of more information about specific COVID-19 prevention and response measures at UMBC, please visit the Retriever Ready website to find resources on available training, COVID-19 testing options, the daily symptom tracker, and more.